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Ordering Process
1. What forms of payment are accepted?
2. Are online transactions safe using credit card/debit card?
3. What is credit card verification?
4. When do you charge my credit card?
5. How much do you charge for postage?
6. Do you accept international orders?
7. What if I need to cancel my order?
8. My order never arrived even though you sent me a "Shipping Confirmation" email.
9. Do you accept offline orders?
10. How do I complete an offline order?
11. I have problems placing my order - it keeps saying my shopping cart is empty when I have added products to it - what should I do?
Policies
1. What is your return policy?
2. What is your policy on faulty items?
3. Will my personal information remain confidential
on your site?
DVD Details
1. What do your film classifications mean?
2. What are the different DVD region coding,
or "zones"?
3. What is the difference between PAL and
NTSC formatted DVDs?
Misc
1. What are your contact details?
Ordering Process
1. What forms of payment are accepted?
We accept all major forms of credit cards this includes Visa, MasterCard,
Bankcard, Diners Club and American Express. Australian customers can
also now pay for their order by money order, however orders paid by
this method must be made using the offline order facility. Goods are
not shipped until payment has been received and successfully processed.
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2. Are online transactions safe using credit
card/debit card?
Online transactions use a technique called SSL (Secure Sockets Layer)
this encrypts the information that flows between your computer and
us when you place an order. By using this method it means that a secure
connection has been made, and credit card details can be sent safely.
If you have any concerns about submitting your credit card details
online, we also now accept payment by credit card through offline
ordering. This way you can fax, phone or mail your credit card details
through.
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3. What is credit card verification?
Atlantic requires the verification of credit cards of all new international and some new Australian
customers. This process is required to ensure that the credit card used online is in fact
yours. We appreciate the fact that this some may see this as a deterrent to ordering through
us, but the incidence of online credit card fraud has increased rapidly and we need to protect
ourselves from this as much as possible, otherwise our prices will have to rise to cover fraudulent
orders.
The way the credit card verification process works is as follows: When you place your first
ever order online with Atlantic, we charge your credit card a small amount (less than AUD$1.00).
We require that you check your credit card statement (which can be checked online if you have
internet banking facilities or you can call your bank for an immediate response) and email
us the amount we have charged your card. As soon as we have received your confirmation we
will process your order, subtracting the small amount we initially charged your account from
the value of the order. Subsequent orders will be processed without any further verification.
For further information about our credit card verification system please contact us
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4. When do you charge my credit card?
We only charge your credit card the day the order is shipped this
means you are not being charged for products such as pre-orders until
day of release.
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5. How much do you charge for postage?
Please see the delivery page for information
about our postage charges etc.
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6. Do you accept international orders?
Yes. See our delivery page for information
on delivery costs and timing for deliveries.
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7.What if I need to cancel my order?
All pre-orders must be cancelled 48 hours prior to release date. Please
email cancellation@atlanticdvd.com.au.
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8. My order never arrived even though you
sent me a "Shipping Confirmation" email.
If this occurs you should contact us immediately to confirm that your
order was indeed sent. If the order had indeed been sent and has failed
to arrive, the order may be re-processed or refunded, though this
is at the sole discretion of Atlantic DVD.
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9. Do you accept offline orders?
Yes. We have added an offline ordering facility to the web site. To make is
as easy as possible for you, the offline order form is dynamically
generated, automatically filling in your name, address, phone number and the
goods you have ordered, as well as the shipping costs. All you have to do is
complete the payment details section, choosing your payment method (credit
card or money order), then phone, fax or mail the offline order form to us.
Please note that money order payments can only be made by Australian
customers with funds drawn from Australian banks, and that orders will not
be shipped until payment has been received and successfully processed.
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10. How do I complete an offline order?
Add DVDs to your shopping cart as you normally would, proceed to the
checkout, then select Option 2: Offline Ordering. Fill in the details
where appropriate and follow the instructions. At the final step you
will be asked to click a button to generate your offline order form.
Print the Offline order form, complete the remainder of the form (payment
method) and send the form along with your payment to Atlantic DVD
for processing.
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11. I have problems placing my order - it keeps saying my shopping cart is empty when I have added products to it - what should I do?
If you are experiencing problems placing an order, the most common cause of this is the privacy settings of the internet browser being set too high. To remedy this, please try the following;
Internet Explorer 6
- On the menu, select 'Tools' and then 'Internet Options'
- Select the 'Privacy' Tab
- Move the slider down so that it states 'Accept All Cookies' on the right
- Press the 'Apply' button and then press the 'OK' button
- Try submitting the order again
If this still does not correct the problem, repeat step 1, then press the 'Delete
All Cookies' button and then press the 'OK' button. Try submitting the order
again. If you are still experiencing problems, email us at contact@atlanticdvd.com.au
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Policies
1. What is your return policy?
We will credit or exchange any product as long as it is returned in
the same condition as purchased within 14 days. You will need to email
us with the invoice number and description of product you wish to
return. Please send email to the following address returns@atlanticdvd.com.au
then you will be issued with instructions and a Return Authorisation
Number. If the product came in shrink wrap it must be returned unopened.
Please take into consideration you will be charged for all postage
on returns.
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2. What is your policy on faulty items?
If you are unfortunate enough to receive a faulty or damaged disc
please email faulty@atlanticdvd.com.au
, you will need to include in your email - invoice number, title of
product and problems that are occurring.
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3. Will my personal information remain
confidential on your site?
We will not release any of your personal information to any third
party. All information and orders are kept confidential.
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DVD Details
1. What do your film classifications mean?
G – General – Suitable for all ages.
PG – Parental guidance recommended for persons under 15 years.
M – Recommended for mature audiences 15 years and over.
MA – Restrictions apply to persons under the age of 15 years.
Children under fifteen will not be able to view, purchase or rent
unless in the company of a parent or adult guardian.
R – Restricted to adults over 18 years.
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2. DVD Region Coding
Zone 1 – USA, Canada
Zone 2 – Western Europe and Japan
Zone 3 – Asia
Zone 4 – Australia, New Zealand, South and Central America
Zone 5 – Eastern Europe, Africa and India
Zone 6 – China
Zone 0 or Multi-Zone Discs – should play in any DVD player worldwide.
But a lot of these discs are manufactured in NTSC.
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3. What is the difference between PAL and
NTSC formatted DVDs?
PAL (Phase Alternate Lines) Vs. NTSC (National Television Standards
Committee)
DVD has brought with it a similar problem we had with video and laser
disc, two main formats not being compatible with each other. Most
televisions have been designed over the past few years to accept both
PAL and NTSC. But say for example if you play a NTSC DVD on a PAL
system television the picture on your monitor will be distorted in
black and white.
Below is a list of countries and their standards, but don’t
forget most modern televisions will accept both PAL and NTSC DVDs.
PAL – Afghanistan, Algeria, Angola, Argentina, Australia, Austria,
Bangladesh, Belgium, Borneo, Bosnia-Herzogovina, Botswana, Cambodia,
Canary Islands, China, Cyprus, Denmark, Ethiopia, Fiji, Finland, Germany,
Ghana, Gibralter, Great Britain, Greenland, Guinea-Bissau, Hong Kong,
India, Indonesia, Ireland, Israel, Italy, Jordan, Kenya, Korea (North),
Kuwait, Laos, Liberia, Madagascar, Malaysia, Malta, Monaco, Mozambique,
Nepal, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Paraquay,
Portugal, Sierra Leone, Singapore, Soloman Islands, South Africa,
Spain, Sri Lanka, Sudan, Swaziland, Sweden, Switzerland, Thailand,
U.A.E, Uganda, Uruguay, Vietnam, Yemen, Yugoslavia, Zimbabwe.
NTSC – Bahamas, Bermuda, Bolivia, Canada, Chile, Colombia, Costa
Rica, Cuba, Curacao, Dominican – Republic, Ecuador, El Salvador,
Grenada, Guam, Guatemala, Guyana, Honduras, Jamaica, Japan, Korea
(South), Mexico, Netherlands Antilles, Nicaragua, Panama, Peru, Philippines,
Puerto Rico, Samoa, Taiwan, Trinidad Tobago, U.S.A., Venezuela, Virgin
Islands.
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Misc
1. What are your contact details?
Atlantic DVD
358 Main North Road
Blair Athol
South Australia
Australia
5084
AAA Shooting Star Pty Ltd
T&R Dreamworks Investments Pty Ltd
Trading as Blair Athol Atlantic Video Partnership
ABN: 238 347 005 71
Phone: 061-0882627230
Fax : 061-0883590338
General Enquires: enquires@atlanticdvd.com.au
Office Hours: 9am-5pm (CST)
Monday - Friday
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